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FAQ

Frequently Asked Questions

Subscription & account
How do I become a member

To become a Crurated member, simply choose the subscription plan that best suits your needs: Explorer (complimentary), Connoisseur, Collector, and Ambassador, then select monthly or annual payment. Click here to review each set of benefits associated with our various membership tiers.

Can non-member participate in the collection offers?

No. Only members are eligible to participate in the collection offers.

How do I retrieve my password ?

If you have already enrolled as a member, you can simply click on ‘Forgot My Password’ on the Sign-Up section and enter your registered email address. You will automatically receive a new password with steps to set up a new password.

If you are still having difficulties, please contact us at: hello@crurated.com

How do I place offers on wine ?

See how it works video.

Payment
Why do I need to provide my credit card details during the registration?

At Crurated, we work with the payment provider Stripe, which is one of the best in class payment processing forms. Your credit card details will only be used to charge your account in the case of a successful offer. Once your card is registered, you will have the opportunity to select payment via bank transfer or to add another credit card to your profile. (Note: Your credit card will be needed to charge your membership fee.) With Stripe, you can rest assured that Crurated will never have access to your credit card details.

I received an invoice from Crurated but I’ve already paid. What do I need to do?

All of our members receive invoices to confirm their transactions. Upon receipt, you may simply archive the invoice in your personal records, as no further action is needed (unless there is an issue with payment). In case of further questions, please contact hello@crurated.com.

How can I change my payment method?

To modify or update your credit card details, or to choose to pay via bank transfer, simply head to My Profile and click on Method Payments.

My credit card was declined; how many days do I have to complete the payment?

In the case that your preferred payment method is credit card, your account will automatically be charged for the value of the wines purchased (including the processing fee of 2.5%) once the auction is closed. Should your credit card decline, you will receive an email notification informing you of the issue. You will have one week to update your credit card details, which can be done by going into the My Profile Section. In the case that your preferred payment method is bank transfer, you will have two weeks to complete the transaction. You will not be able to submit new offers until your payment is received from us. For further questions, please contact hello@crurated.com.

What is the Processing Fee?

The Processing Fee is 2.5 % of the purchase price and will be charged at the time of purchase completion. This cost also incorporates tech and admin costs.

Collections
Are the collections sold directly from the Producers to Customers?

Yes. Crurated is a direct-to-consumer wine company. There is no intermediary between producers and customers, aside from our support team, who ensures the best possible condition of your wine collections. By simply scanning the NFC label on your bottle with your smartphone, you may access your bottle’s blockchain information, which provides full transparency of your wine’s journey and preserves your assets’ value. For Bordeaux Wines, we work exclusively with ex-château bottles.

How do I learn about the next Crurated collections?

Our upcoming featured collections are available in our Calendar section. To access further artisanal wines and the fascinating vignerons behind them, head to our Producer section.

What is a Private Sale?

Private Sales are exclusive sales that are not visible to all members on our platform. Through this feature, our Crurated Sales team will evaluate the wines you purchased with us and create a private offer for a specially selected customer who may choose to buy your particular lot. You will receive an email notifying that you have a new Private Sale prepared for you. In the case that you would like to share your wines with the Crurated Sales Team, please reach out to us at hello@crurated.com.

What is the final price of wines sold?

Depending on your shipment destination, you will be due to pay applicable VAT or import duties (directly to Crurated and/or Customs of your country). The final amount of your invoice will also include the Processing Fee (2.5% of the purchase price), charged at the time of purchase. Should you choose not to store your wine in our warehouse and prefer to arrange the shipment, please contact hello@crurated.com and we will provide a customized solution at competitive pricing. Delivery charges will vary based upon the quantity, value, and final destination of the shipment. Please, be informed that Crurated will start to send wine starting from October 2021

My offers
Is it possible to change the offer once it is submitted

All online offers are immediately executed and cannot be canceled once submitted. However, you may change the offer value and quantity of lots requested. Should you care to maximize your probability of winning, you may make offers on multiple lots, as well as set a budget. These options will be visible once you begin making offers in the My Offers section. In the case of an error with your offer, please contact hello@crurated.com.

My offer was successful, what happens next ?

If you have a winning offer, you will receive an email confirmation. You may sign in to your account to view your virtual cellar and track your wine. Once your wines arrive in our bonded warehouse, you will see the status updated in your virtual cellar and you may choose to keep them in our warehouse with your complimentary storage account or arrange for their shipment at any time.

NFT & Provenance
What is a Non Fungible Token ( NFT) & why is this relevant ?

A Non fungible token is a crypto asset that will allow you to track your bottle’s journey, status & authenticity. Each bottle acquired through Crurated comes sealed with a unique blockchain code, which provides transparency and asset value protection through cutting edge tracking and tracing. This provides all parties concerned with a guarantee of uniqueness and genuineness.

How to do this? Easy ! Just scan your bottle with your smartphone. You will then see its characteristics and past journey.

Shipping
What are the shipment rates?

Once your bottles arrive at Crurated’s warehouse, you may request to have them shipped. Our team will provide you with a competitive quote based on market pricing. We support a number of EU and international destinations at competitive market rates. Delivery charges will be based upon the quantity, value, and final destination of your shipment. Should your desired shipping destination is currently not supported by Crurated, you will be entitled to storage in our temperature-controlled and humidity-regulated warehouse in Burgundy, where your wines will age gracefully and undisturbed. (Note: The number of permitted bottles will depend on the Membership tier). From there, you may either arrange your own transport working or continue to build your cellar with us so as to continue benefiting from the Crurated marketplace. Please visit the section Storage & Shipment to get more information.